A. Welcome to CityVarsity Online
B. Accessing CityVarsity Online
C. CityVarsity Online Programme Fees
D. Cancellations and Refunds
a. Contact our Retentions Officer at email@example.com to discuss your reason for cancellation.
b. Our Retentions Officer will discuss your rationale and help you reach an informed decision.
c. Where you proceed with the cancellation, you need to complete and submit a cancellation of studies form.
a. Consideration needs to be given to the time period and the degree of access and progress reported by the Virtual Learning Environment platform.
b. A refund is calculated by the Online Academic Department Office on its discretion that may involve a bilateral solicitation with you to mediate and resolve the most amicable result.
a. The refund is to be processed onto the same means paid for it, or to an account agreed to in writing.
E. Programme Syllabus Delivery
a. Contact either one of these support personnel by using the Tawk.to chat bubble on our Site or within the Virtual Learning Environment to speak to them.
a. Note: The success of your academic extension request will be dependent on your learning journey status and at the discretion of your request. The acceptance of your academic extension will be at the discretion of our online academic manager.
b. Contact Customer Services on email at firstname.lastname@example.org or by making use of the Tawk.to chat bubble on our Site or within the Virtual Learning Environment.
a. Contact Customer Services or your Student Success Coordinator/Academic Tutor who will explain the appeals process to you.
F. Student Support
a. Student Success Coordinators assist with general learning management customer service. Where specific academic assistance is required an Academic Tutor can be requested online via the Tawk.to chat bubble, or on request (as an escalation) by a Student Success Coordinator.
b. Student support is facilitated by the Customer Care capability through Customer Service for general customer service, specific learning environment help, and actual academic content help with the course you are enrolled for.
G. Transferring from One Online Institution Programme to Another
H. Deferrals of Online Short Learning Programmes
I. CityVarsity Online Certification of Competence
a. Certificates are not issued where the account of a student is not 100% paid up in accordance with the agreed payment terms.
b. A letter of completion can also be issued; however, it is dependent on the same requirements as a certificate.
c. CityVarsity Online cannot be held liable should you provide an incorrect address or if no address is given and cannot guarantee the delivery date and time.